Shipping policy

Loomerra Last updated: 23 April 2026

Thank you for shopping with Loomerra. This Shipping Policy outlines how we process and deliver your order.

1. Order Processing

All orders are processed within 1–2 business days of being placed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).

2. Shipping Times

Standard delivery times are 5–10 business days from the date your order is shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier delays, customs processing (for international orders), and other circumstances outside our control.

3. Shipping Rates

  • Standard shipping: $7 AUD, or free on orders on sale
  • Rates are calculated at checkout based on your delivery address

4. Where We Ship

We currently ship to: Australia, United Kingdom, United State of America and France

If your delivery address is outside our shipping zones, you will be notified at checkout.

5. Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your delivery's progress. If you haven't received tracking information within 3 days of placing your order, please contact us at contactloomerra@gmail.com.

6. Delays

While we aim for all orders to arrive within the 5–10 business day window, delays can occasionally occur due to high order volume, weather, courier issues, or circumstances beyond our control. We appreciate your patience and will do our best to keep you informed if a significant delay occurs.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. Loomerra is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible at contactloomerra@gmail.com and we will do our best to update it before it ships.

8. Lost or Damaged Parcels

If your order arrives damaged, or if it hasn't arrived within a reasonable time beyond the estimated delivery window, please contact us at contactloomerra@gmail.com with your order number so we can investigate and assist.

9. Contact Us

For any questions about your order or this Shipping Policy, reach out to:

Loomerra Email: contactloomerra@gmail.com